Steven Erickson, President, Front Line Systems
Steve Erickson is a brilliant out of the box thinker. He excels at designing innovative solutions to complex business problems. One of his greatest strengths is being able to understand what the customer is trying to achieve, envision the big picture goal, and then break it into manageable projects or phases that allow the customer to see progress while still maintaining their day-to-day workload.
Steve founded Front Line Systems over 30 years ago. His experience in sales and operations combined with the experience of founding a manufacturing startup gave him an in-depth understanding of the accounting department as well as warehouse operations. He especially enjoys working with small and mid-sized businesses; helping them dream for the future and grow their businesses in ways that make sense for them and their industry.
Leveraging software and technologies in all these pursuits and being able to explain those technologies to everyone in the organization has been the hallmark of Front Line Systems.
Contact Steve If You Need: The Owner, Software Demonstrations, Complex Implementation Design, Sales Inquiries, webstores, Sales Portals, Corrupt Database Resolutions, Server or Environment Requirements for Sage 300, Sage CRM Integrations.
Phone: 952-476-2401 ext. 304
Dane Karcher, WMS Software Expert, Partner, Front Line Systems DC Office
Dane Karcher specializes in helping businesses boost profitability by saving time and money in their production, warehousing, distribution, logistics, and supply chain operations.
For over 25 years, the Front Line Systems DC Metro office has helped mid-sized businesses lean supply chain operations planning, management, modeling, analysis, design, re-engineering, process improvement and cost reduction; strategic and tactical engineering for warehousing, distribution and logistics operations; improvement of labor productivity, resource utilization and service levels, reduction and optimization of inventory, assessment and proactive mitigation of supply chain risk; assessment, analysis, specification, selection, and project management of supply chain information systems and material handling systems.
The Front Line Systems DC Metro office excels at enhancing the performance of people, inventory, facilities, equipment, material handling systems, and supply chain information technology (IT) systems at mid-sized businesses.
Their specialties include warehouse management systems (WMS), order picking systems, integrated material handling systems, bar coding, supply chain visibility, customer relationship management (CRM) systems, distribution / manufacturing ERP systems and ecommerce solutions.
Dane’s in-depth expertise includes:
– Supply chain operations planning
– Process improvement and cost reduction
– Strategic and tactical industrial engineering for warehousing, distribution and logistics
– Improvement of labor productivity,
– Resource utilization and service levels
– Reduction and optimization of inventory
– Assessment and proactive mitigation of supply chain risk
– Assessment, analysis, specification, selection, implementation, integration and customization of supply chain information systems
Dane earned his Bachelors in Electrical Engineering (BSEE) degree from University of Florida College of Engineering.
Phone: 866-435-0243 ext. 350
Elizabeth Crandall, Business Manager, Front Line Systems, DC Office
Elizabeth Crandall has worked in the Front Line Systems DC team since 2007. Elizabeth received her Bachelors of Science in Business Administration & Accounting from Washington & Lee University. Prior to working at the Front Line Systems, DC Office, Elizabeth worked as a Financial and Systems Auditor for Price Waterhouse. She then worked as a Software Development Manager for MCI, where she ran national and global teams of developers, adhering to end to end development life cycles. Elizabeth worked closely with Marketing & Sales to architect and build billing and reporting solutions for the company’s biggest clients.
An excellent systems auditor, Elizabeth is proficient at recognizing business problems and designing solutions. An asset to any team, Elizabeth’s rare skill set allows her to understand customer requirements and translate them into functional specifications for system developers. Elizabeth enjoys talking to her clients at all levels and understanding their goals. Elizabeth is extremely organized and skilled at staying on point. She says that the best part of her job is the post-implementation phase on large projects. To her, there is nothing more satisfying than the culmination of months of work in providing the client with new solutions that they can use to improve their business.
Today, Elizabeth splits her focus between large project design, implementation & training; and managing the DC office team to ensure client support needs are met.
Phone: 866-435-0243 ext. 352
Sue Herrmann, Senior Lead Consultant, Front Line Systems
Sue Herrmann has been working for Front Line Systems for over 20 years. She wears a lot of hats at Front Line Systems, but her favorite role is to help customers determine a faster, easier, more efficient way to do business. Creating a report that helps them quickly analyze their bottom line, using Iman to automate a tedious or time-consuming process, or designing a solution to alleviate a procedural pain point, brings her a lot of satisfaction.
Sue is passionate about helping customers find solutions – whether that’s coming up with a creative way to handle a seemingly impossible task, navigating them through the implementation of a new software or project managing a large upgrade. Her goal is always to decrease the client’s stress and increase their overall satisfaction with how their systems are running.
Contact Sue If You Need: To Automate or Alleviate Pain Points in Your Processes, Custom Reports, Scheduled Iman Jobs That Reduce Data Entry Requirements, EDI Implementations & Testing, Software Implementations, Data Manipulation & Cleanup, Clear History in Sage 300, Best Practices in Sage 300 and 3rd Party Software.
Phone: 952-476-2401 ext. 302
Mike Lunnemann, Technical Support Specialist, Front Line Systems
Mike Lunnemann brings a wealth of technical expertise to Front Line Systems. He specializes in solving the unsolvable when it comes to server, environment, and workstation installations. He is also our primary upgrade specialist – guaranteeing that your data moves cleanly to the newest versions, works properly within the latest security and environment requirements and that your upgrade experience is as seamless and frictionless as possible.
Mike has been with Front Line Systems for over 7 years and worked as a Sage CRM technical specialist prior. Not only is he gifted in determining how to make your Sage software run as efficiently and smoothly as possible, Mike is also an excellent trainer – providing both one on one support where needed, as well as, large group training for those customers who want to make sure they are getting the most out of their Sage software.
Mike is passionate about providing excellent customer service and making sure your experience with Front Line is exceptional.
Contact Mike If You Need: To Upgrade Your Sage 300 Software, Server/Workstation Installations, Technical Environment Issues, ACH / EFT Implementations, Accts Payable / Bank / Payroll Questions, Data Integrity Issues & Fixes, Printboss, Sage 300 Technical Support, Swizznet Hosted Support.
Phone: 952-476-2401 ext. 305
When You Work With Front Line Systems, You Will Also Work With Our Knowledgeable/Veteran Consultants:
- Tom Usselman
- Lisa Lowery (Team member since January 2014)
- Dave Herbert (Team member since July 1999)
For more information about the Front Line Systems team, contact us at 866-435-0243 today. We look forward to serving you.