Front Line Systems: Sage 300 Client Testimonials
We have worked with other Sage technical service providers, and without question Front Line Systems is the most knowledgeable on the in-depth working matrix of Sage ERP software and supporting cost accounting software.
We use Front Line Systems because of their technical ability to solve problems that arise from day to day. They have a complete understanding of our manufacturing business and the ERP/Cost Accounting software that we use and need daily to support our customers. They also have an expert Crystal Report writer that can tweak existing Crystal Reports as well as produce new custom reports in a timely manner.
Front Line Systems late last year did a complete migration of our pre-existing cost accounting software MiSys, to our new current cost accounting software Auto-Simply and also upgraded our Sage ERP software and it was and went seamlessly! Currently Front Line Systems provides technical support for Sage ERP Software, Crystal Report Software, Auto-Simply Software as well as working in concert with our IT Hardware service provider.
They also have a very good understanding of each of the aforementioned software and how they work in different operating systems, i.e. Windows 10, 7 and XP, MS Server 2012, 2008, and 2003.
We have been working with Steve Erickson and Sue Herrmann for all most 20 years and they were instrumental in providing us the expertise to move from a main frame computer system into a PC based network and into the 21st Century. Their daily technical support and expertise is invaluable!
Please note we operate out of Cozad a small farming community in South Central Nebraska and Front Line Systems is in Minnesota and it is like having them right next door. We have also been working with Mike Lunnemann with Front Line Systems out of St. Louis who has been doing all the new workstation installs as well as technical support. A super great group to work with!
Leo Sims, VP Manufacturing / SA, Nebraska Plastics, Inc.
The Front Line Systems team is very helpful and responsive to our needs. They consistently deliver results to us in a very timely manner. In the recent past, they’ve helped streamline our Picking Tickets process which continues to save us $4,000 to $5,000 every year.
Their help with our EDI processes allows us to process 20-25,000 orders a month using minimal staff effort and paperwork. Our sales and inventory analysis has also been greatly enhanced with the custom Crystal Reports they provide.
Our Sage 300 (Accpac) / EDI upgrades are well planned out and conducted with very little or zero downtime. Sue Hermann is our primary consultant at Front Line Systems. She works very closely with our EDI and admin staff to make sure we proactively prevent or resolve our problems in minimal time. She’s A+!!
Sid Johnson, Vice President, Golf Gifts & Gallery
I have been working with Fred Dean and Pamela Sanborn for a number of years. Front Line Systems is our Sage Partner for Payroll and A/P. Up until the last few months I was doing payroll in house with Sage 300. Our company’s new owners have decided to transition to an outside payroll service and we are with Sage for that now as well.
I have always felt very comfortable and confident working with either Fred or Pamela. They are both professional and extremely helpful when dealing with me. Their goal has always been to make things easier for me and I appreciate that effort tremendously. Any time I have ever reached out to them they respond quickly and inform me when they will be able to assist me.
They have come to my office to install and/or update programs and have also connected via the internet to investigate issues/problems I’ve encountered. All in all, my experience with Front Line Systems has been nothing but pleasant and satisfactory!
Mary Ann Czajkowski, Office Manager/Bookkeeper, Northeast Communications
The Front Line Systems team is very knowledgeable and provides prompt feedback. They have trained us well on Sage 300 and have a proven track record of answering our questions promptly. They have also created customized reports for us which allow us to get accurate data in real time.
Pam is always available to answer my questions. If she cannot answer them in the moment, she usually gets back to me in a day or two. She has been extremely helpful during the upgrade of our Sage 300 system.
Jennifer Shugrue, Accountant, ALD Vacuum Technologies, Inc.
We’ve been using Accpac for close to 20 years, and it does what we need it to do, as I’m sure most Accounting software packages do. Having said that, working with Fred Dean and Pamela Sanborn over the years has been a pleasure.
They’re probably one of the prime reasons we haven’t looked at changing our software. They’ve always been there when needed with an answer or solution and have always made us feel our business was important. We’ve thoroughly enjoyed working with them.
Beth Labb, MHC Services
WE LOVE FRONTLINE! THE STAFF, FRED, PAMELA AND LUKE ARE VERY KNOWLEDGEABLE AND MAKE OUR FRUSTRATING SITUATIONS A LOT EASIER TO GET THROUGH.
Johnna Smyth, Microtech Optical